Hello,
if you wish to send us the unit for repair (if you suspect HW damage), you can read terms and fill out our form.
Otherwise can you show me picture of the LEDs to see their exact state?
The mentioned problems should not be related to EVOK at all. It's not clear from your description what kind of controller you have or what you actually need. Do you need to connect to an existing WiFi, or do you want to create a WiFi access point from the controller?